Refund policy

Return, Exchange, and Cancellation Policy

At Siffey , we prioritize your satisfaction. Please review our guidelines below to understand how to manage cancellations, returns, and exchanges.

Cancellation Timeframe: We accept cancellations only within 6 hours of placing an order. Once confirmed, orders are processed immediately to ensure timely delivery, making cancellations after this timeframe unavailable.
To request a cancellation within the permitted window, please contact us at Siffey001@gmail.com with your order details.

At Shapify, we ensure you receive quality products. However, if you are not satisfied, our return and exchange policy is outlined below:

Items must be unused, in original packaging, and in the same condition as received.
Non-returnable items: For hygiene reasons, intimate apparel (including stockings) cannot be returned.
We do not accept returns for size issues, quality concerns, or personal preferences. Please review product descriptions and size guides carefully.
Used, opened, or damaged items by the customer cannot be returned.
Free replacements are available only for products with manufacturing defects.

Exchanges are only available if:

You have 1 day from the date of delivery to initiate a return or exchange. Unfortunately, we cannot process requests beyond this period.

Contact our customer service team at Siffey001@gmail.com within 1 day of delivery.
Provide your order number, reason for return or exchange, and a video of the package opening (required for wrong items or defects).

Once we receive and inspect your returned item, we will process the refund or exchange promptly.
Refunds will be issued using the original payment method.
Exchanges will be shipped once the returned item is received.

Custom-made or personalized items cannot be returned or exchanged unless defective.
Sale items may have different return policies. Please check the product page for details.

For further questions or assistance, reach out to our friendly support team:

We appreciate your trust in siffey and strive to ensure a smooth and hassle-free shopping experience.